Staples Invoicing Rant

April 18, 2009 at 10:55 am (Rant)

Dear Staples,


Your monthly Invoice Detail process is downright ridiculous. You sent me ELEVEN pieces of paper, many of which had only one item number on them just to tell me that, on single sided printed paper, you owe us $16.74. I pretty much am never going to order again from you other than to use up the $16.74 in credit we now have. Your invoicing process is not only  an environmental hazard and eco-irresponsible, it is a sham that seems purposefully put together for a lot of “accidental” double payment for products.


The left hand also does not know what the right hand is doing… You report I have past due invoices when I have documentation showing otherwise from when I spoke in-person to a credit dept. representative THREE times about this same issue on this same invoice number. Maybe when you get your junk together I’ll come back but until then, GOOD RIDDANCE!



The Paperless Assistant


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